Yes and no. One of the reasons customers choose Alivia & Danny is how quickly we create and ship personalized jewelry. We mean it when we say our team is working around the clock to create your personalized pieces.

Because we begin production so quickly, the window to change or cancel an order can be very short. If you contact us within approximately 30 minutes of placing your order during business hours, we can usually pull it from production and make a change or cancellation.

After that time, your piece may already be in production, and changes or cancellations may no longer be possible.

If you need to make a change or cancel an order, call us immediately at 646-933-4722. We'll do our best to catch your order before it enters production.

We'll send you an email confirmation within minutes of placing your order. This confirmation includes your order details so you can look everything over and make sure your personalization and other selections are correct.

If you don't see your confirmation email, please check your spam or junk folder.

We encourage you to create an account when placing your order - it's very simple. Having an account keeps your order information and order history in one convenient place, making it easier to check and reference your orders.

For your security, we do not store your credit card information.

We accept all major credit and debit cards, as well as Apple Pay, Shop Pay, PayPal, and Affirm.

With several payment options available, you can choose whichever method is most convenient for you at checkout.

Yes! Alivia & Danny offers several convenient ways to buy now and pay over time through Shop Pay Installments, Affirm, and PayPal.

Shop Pay Installments allows eligible customers to split their purchase into smaller payments. Depending on your purchase amount and eligibility, options may include interest-free biweekly payments or longer monthly payment plans.

Affirm also offers flexible payment plans, including Pay in 4 and longer monthly payment options. Your available plans, payment amounts, and any applicable interest are shown before you complete your purchase.

PayPal may also offer eligible customers flexible pay-later options directly through their PayPal account.

Simply choose your preferred payment option at checkout to see the plans available to you. Eligibility and payment terms are determined by the payment provider.

We work hard to keep our prices fair and offer exceptional value every day. Because of this, only one promotional or discount code can be applied per order, and offers cannot be combined.

If you have more than one valid promotion available, simply choose the one that gives you the best value at checkout.

Yes! An Alivia & Danny gift card is a great option when you want to give someone something meaningful but may not have the photo, personalization details, or preferences needed to create their perfect piece.

Sometimes the best gift is letting them choose. A gift card allows your recipient to select the jewelry they love and personalize it exactly the way they want.

It's an easy way to give a truly personal gift - even when you're not quite sure what they would choose for themselves.

We're fast - approximately 90% of our products ship the same or next business day, including many of our personalized pieces.

A small selection of jewelry requires additional manufacturing or more detailed craftsmanship and may take a little longer. The good news is that we provide the estimated production and delivery timing right on the website while you're ordering, so you'll know what to expect before placing your order.

And we love to over-deliver. If you need your jewelry sooner than the date shown, give us a call at 646-933-4722. Tell us when you need it and we'll do everything we can to make the magic happen.

Yes. Production time and shipping time are separate, although with Alivia & Danny they're often very close because we make and ship most orders so quickly.

Once your jewelry is ready, the shipping method you select determines how quickly it gets from our hands to yours. At checkout, you'll see different shipping options so you can choose the one that best matches when you need your order.

Our website does a great job of keeping you informed throughout the ordering process, including estimated timing, so you can select the appropriate shipping method and feel confident about when your jewelry should arrive.

Need it especially fast? Choose the fastest available shipping option at checkout, and if you're unsure, call us at 646-933-4722. We're always happy to help you figure out the best way to get it there when you need it.

During our off-peak season, we try to give our team time to enjoy their weekends with family, so weekends generally do not count as regular production days.

During the busy holiday season, though, it's a different story - Santa's elves are working around the clock! Our team works 7 days a week during peak holiday periods to produce and ship as many orders as possible in time for those important gift-giving dates.

You don't have to figure out the calendar yourself. Our website takes our current production schedule into account and provides up-to-date timing information while you're ordering, helping you choose the right product and shipping method for when you need your gift.

At Alivia & Danny, rush production is pretty much what we do naturally. Most of our jewelry is made and shipped incredibly quickly, so there's usually no need to pay an extra fee just to get your order into production faster.

For customers who need their jewelry right away, we also offer expedited UPS and FedEx shipping options, including next-day delivery.

Think about that - you can order a personalized piece of jewelry by 2 PM and have it at your door within 24 hours. How cool is that?

Just pay close attention to the estimated delivery information and shipping choices shown at checkout. If you have an especially important deadline, call us at 646-933-4722 and we'll do our best to make the magic happen.

We take delivery dates seriously - especially when your jewelry is being created for a birthday, anniversary, holiday, or another important occasion.

Our website does a great job of showing you when you can expect to receive your package and helping you select the appropriate shipping method based on when you need it.

And we're proud to say that 99.9% of our packages are delivered on time. We like those odds, and we think you will too.

If your date is especially important, feel free to call us at 646-933-4722. We'll help you select the best option and do everything we can on our end to make sure your jewelry gets to you when you need it.

We understand that personalized jewelry is often being ordered for a very important moment, and getting it there on time matters.

Our website keeps you informed throughout the ordering process and shows you the expected timing for your jewelry, helping you select the right shipping option for the date you need it.

If you have any doubt - or your date is especially important - just ask us. Call 646-933-4722, use our live chat, or email info@aliviadanny.com. Tell us when you need it and our team will help you determine the best option.

We make and ship personalized jewelry incredibly quickly, and we'll always do our best to make the magic happen when you have an important date to meet.

Absolutely! Last-minute personalized gifts are one of the things we do best.

Because we make and personalize jewelry right here at our Linden, New Jersey factory, we're able to get orders into production incredibly quickly - often within minutes of being placed.

Need it really fast? We also offer Next Day Air, making it possible to order a personalized piece by 2 PM and have it at your door within 24 hours.

Our website will show you the expected timing while you order and help you choose the right shipping option. If you're cutting it really close, call us at 646-933-4722, use our live chat, or email info@aliviadanny.com.

A last-minute gift can still be an incredibly personal one.

We offer three convenient shipping options so you can choose the speed that works best for you:

Standard Shipping: Typically arrives within 3-5 business days after your order ships.

2-Day Air: Your package arrives within 2 business days after it ships.

Next Day Air: Our fastest option - your package arrives the next business day after it ships.

Remember, shipping time begins once your order leaves our facility. Our website will show you the available options and expected delivery timing at checkout, making it easy to choose the right method for when you need your jewelry.

As soon as your order ships, we'll send you a shipping confirmation by email or text message with your tracking information.

Simply click the tracking link to follow your package on its way to you and see the latest delivery updates from the carrier.

We know you're excited to receive your jewelry, so we make it easy to stay informed from the moment you place your order until it arrives at your door.

Alivia & Danny ships to customers throughout the United States and around the world.

We currently ship throughout the USA, Canada, Europe, and Australia, making it easy to send a meaningful, personalized gift whether it's going across town or across the globe.

Available shipping options and estimated delivery timing will be shown during checkout based on your destination.

We know how frustrating it can be when you're waiting for something special and the tracking information doesn't seem to be moving.

Once your package is in transit, the shipping carrier has the most up-to-date information about exactly where it is, so contacting the carrier directly with your tracking number is usually the fastest way to get an update.

Of course, we're still here for you. If you've contacted the carrier and something doesn't seem right, give us a call at 646-933-4722 or email info@aliviadanny.com and our team will be happy to help however we can.

Our goal isn't just to make your jewelry - it's to help make sure it gets into your hands.

Don't worry - we're here to help.

If your package appears to be lost, significantly delayed, or shows as delivered but you can't locate it, please contact us at 646-933-4722 or email info@aliviadanny.com.

Our team will help you review the tracking information and determine the best next step. If necessary, we'll work with you and the shipping carrier to help figure out what happened and get the situation resolved as quickly as possible.

We want you to be just as happy with the delivery experience as you are with the jewelry inside the package.

Contact us as soon as you notice the mistake. Because we produce and ship orders so quickly, the sooner you reach us, the better chance we have of updating the address before your package leaves our facility.

Call us at 646-933-4722 or email info@aliviadanny.com and our team will do everything we can to help.

If your order has already shipped, don't worry - we'll help you determine the best next step.

Absolutely. We want you to love your Alivia & Danny jewelry and feel great about your purchase.

If for any reason you're not completely happy with your order, you may return or exchange it within 30 days.

If you need help with a return or exchange, simply contact our team at 646-933-4722 or info@aliviadanny.com. We'll be happy to walk you through the process and help make things right.

Creating jewelry that means something to you is what we do - and we want you to be happy with it when it arrives.

We want every Alivia & Danny order to arrive exactly as you expected it. If something isn't right, please let us know and we'll help make it right.

Call us at 646-933-4722 or email info@aliviadanny.com and let our team know what happened. We'll review the issue with you and help get it resolved as quickly and easily as possible.

Your happiness with your jewelry is important to us, and if we didn't get something right, we want the opportunity to fix it.

Once we receive your return, we'll get to work processing it. Please allow approximately 7-10 business days from the date your return arrives back to us for your refund to be processed.

We know nobody likes waiting for a refund, so our team works to review and process returns as quickly as possible.

Once your refund has been issued, the time it takes to appear in your account may vary depending on your bank or payment provider.

Refunds are normally issued back to the original payment method used for your purchase.

If you prefer, we can also issue your refund as Alivia & Danny store credit, giving you the flexibility to choose something else you love.

Once your return has been received and processed, we'll take care of the refund according to the option you've selected.

Yes. We want you to feel confident when ordering from Alivia & Danny, which is why your jewelry includes a complimentary 1-year warranty.

When placing your order, you'll also have the option to upgrade your coverage for additional protection and peace of mind.

The available warranty options and coverage details are shown during the ordering process, so you can choose the level of protection that's right for you.

Our warranty is designed to give you real peace of mind. If your jewelry becomes damaged or broken during the warranty period, we've got you covered.

The warranty covers damage or breakage to your jewelry, with the exception of items that are lost or stolen.

Alterations are different from repairs and are not included in the warranty. For example, if you need a ring resized or a chain made longer or shorter, we're happy to help, but an alteration fee may apply.

If you're ever unsure whether something is covered, just call us at 646-933-4722 or email info@aliviadanny.com. Our team will be happy to take a look and help you figure out the best solution.

Absolutely. Who better to repair your jewelry than the people who made it?

Our team knows how your jewelry was created and is happy to help with repairs, cleaning, or alterations when needed. If your jewelry is covered under our warranty, many repairs may already be covered. Alterations, such as changing a ring size or adjusting the length of a chain, may have an additional charge.

If your jewelry needs a little attention, call us at 646-933-4722 or email info@aliviadanny.com and we'll help you determine the best way to get it looking great again.

Yes! Every piece of Alivia & Danny jewelry arrives in a beautiful, gift-ready jewelry box and packaging, so it's ready to give from the moment it arrives.

Want to make the presentation even more special? We also offer an upgraded gift bag that can be added to your order for an enhanced gifting experience.

Whether you're sending the jewelry directly to someone special or giving it to them yourself, we want opening an Alivia & Danny package to feel like part of the gift.

Absolutely! You can have your Alivia & Danny order shipped directly to the person you're giving it to, making gifting easy even when you can't be there in person.

When placing your order, you can choose to remove the invoice from the package, keeping the price and purchase details discreet.

Your jewelry will arrive in our gift-ready jewelry box and packaging, ready for your recipient to open and enjoy.

We understand that the photos, fingerprints, handwriting, and other personal images you share with us can be incredibly meaningful, so we treat them with care.

Your uploaded files are kept on our servers for 30 days after your order and are then automatically deleted from our system.

This short retention period gives our team enough time to complete your personalized jewelry and assist with your order if needed, while ensuring that your personal files aren't stored indefinitely.

No. We do not use our customers' personal photos or personalized jewelry in our advertising or marketing. What you share with us to create your jewelry stays personal.

When you see photography on Alivia & Danny, that's us! We create our own photography and work with professional models for our marketing. We have a great time putting together our photo shoots and creating the images you see throughout our website and advertising.

Your memories belong to you - we have plenty of fun creating our own.

We're always happy to hear from you! Whether you have a question before ordering, need help with an existing order, or just aren't sure which option is right for you, our team is here to help.

Call us: 646-933-4722

Email us: info@aliviadanny.com

Alivia & Danny is proudly based in Linden, New Jersey, where our team creates and personalizes jewelry every day.

Alivia & Danny

1634 East Elizabeth Avenue

Linden, NJ 07036

Don't hesitate to reach out. Sometimes talking to a real person is simply the easiest way to get the answer you need.

We know questions don't always happen between 9 and 5, so our customer service team is available 7 days a week from 8 AM to 10 PM Eastern Time during our regular season.

During our busy peak and holiday periods, we extend our hours until midnight Eastern Time to make sure we're here when you need us most.

Call us at 646-933-4722 or email info@aliviadanny.com. Whether you're placing an order, checking on a gift, or need help with something you've already received, our team is happy to help.

We don't like to keep our customers waiting.

Phone calls and live chat are typically answered right away, and we normally respond to emails within 12 hours.

During our busiest holiday periods, wait times can occasionally be a little longer as we help more customers than usual. If the phone lines are especially busy, we encourage you to send us an email or use our live chat so our team can get back to you as quickly as possible.

You can reach us by phone at 646-933-4722 or email us at info@aliviadanny.com. We're here to help.

The easiest way to check your order status is to log in to your Alivia & Danny account. We provide regular updates as your order moves through our process, so you can easily follow along.

That's one of the reasons we encourage you to create an account when ordering - it keeps your order information and updates conveniently in one place.

If you see something that doesn't make sense or simply want to speak with someone, we're here to help. Call us at 646-933-4722 or email info@aliviadanny.com, and our team will be happy to check on your order for you.

Absolutely - and we encourage it!

We understand that personalized jewelry is often a meaningful purchase, and sometimes you just want to talk to a real person before making your decision. Whether you have a question about personalization, need help choosing a piece, or want to make sure your gift will arrive in time, our team is happy to help.

You can reach us by phone at 646-933-4722, through live chat on our website, or by email at info@aliviadanny.com.

Don't hesitate to reach out. There are real people here in New Jersey ready to help you create something special.

We're proud to say that almost all Alivia & Danny jewelry is made to order right here in the USA at our Linden, New Jersey factory.

Our experienced jewelers, graphic designers, personalization teams, quality-control specialists, and fulfillment team work together at our New Jersey facility to create and ship your jewelry - often within just a day of receiving your order.

Keeping so much of what we do under one roof allows us to maintain our quality standards, personalize jewelry incredibly quickly, and provide the fast turnaround our customers have come to expect.

Made to order. Made with care. Made right here in the USA.

Your jewelry is created by our own team of experienced, trained jewelers and graphic designers right here in Linden, New Jersey.

From preparing your photos and artwork to creating, personalizing, engraving, finishing, inspecting, and packaging your jewelry, our teams work together under one roof.

We even operate our own fulfillment center in Linden, allowing us to take your order from creation to shipment incredibly quickly while keeping a close eye on quality every step of the way.

We're proud of the people behind every Alivia & Danny piece - and proud to be making personalized jewelry right here in New Jersey.

Quality is extremely important to us. Our fulfillment team is trained to our strict quality standards and inspects each piece before it leaves our Linden, New Jersey facility.

We have a simple philosophy: we wouldn't ship you a piece of jewelry that we wouldn't be happy giving to one of our own family members.

Behind the scenes, we also have internal quality controls throughout our production process. These allow us to track each piece as it moves through our facility and, if something doesn't meet our standards, identify where the issue occurred and correct it.

From the people creating your jewelry to the team performing the final inspection, our goal is simple: make sure your jewelry leaves our hands looking exactly the way we'd want it to look if it were going to someone we love.

It's one of the things that makes Alivia & Danny different - and there's a little bit of a secret sauce behind it.

Within minutes of placing your order, it can already be moving into production. Our graphics and production teams operate nearly 24 hours a day, preparing photos, artwork, and personalization so we can begin creating your jewelry as soon as your order comes in.

And because almost everything happens right here at our Linden, New Jersey factory, your order doesn't have to be sent from one company to another before it can be made. Our graphic designers, jewelers, production teams, quality control, and fulfillment teams work together to keep everything moving.

That's our secret sauce - and it's how we're able to make and ship approximately 90% of our jewelry the same or next business day, even when it's personalized just for you.

Made to order. Made in the USA. And made incredibly fast.

Absolutely! If you're local and would prefer to pick up your order, we're happy to arrange it.

Alivia & Danny operates from our working jewelry factory in Linden, New Jersey, where our team creates, personalizes, finishes, and ships jewelry every day. Because it's an active manufacturing facility, our production areas aren't open to the public.

However, you're welcome to schedule a time to pick up your order directly from us. Just call us at 646-933-4722 ahead of time and our team will coordinate everything with you.

We're proud to make our jewelry right here in New Jersey, USA, and we're always happy to meet our local customers!

This is where the magic starts! Because so much of our jewelry is made and personalized right here at our Linden, New Jersey factory, your order can begin moving through production within minutes.

Design & Graphics - Your order first goes to our graphic design team, where your photo, artwork, or other personalization is prepared for production.

Jewelry Production & Personalization - Specialized machinery and our experienced team are used to make or personalize your jewelry.

Finishing - Your piece moves to our finishing department, where it may be polished, stones may be set, and other finishing work is completed depending on the piece.

Personal Message Engraving - If you requested a personalized message, name, date, or other engraving, it is added to your jewelry.

Quality Control - Your finished piece is inspected to make sure it meets our quality standards before we allow it to leave our facility.

Packing & Shipping - Once approved, your jewelry moves to our shipping team, where it is carefully packaged and prepared for its journey to you.

Having all of these teams working together in our New Jersey facility is a big part of how we're able to create personalized jewelry so quickly without skipping the important steps.

From your idea to our hands to your door - that's what we do every day.

Absolutely! If you created an Alivia & Danny account when ordering, your order history and purchase information are saved in your account, making it easy to reference something you've ordered before.

For your privacy, personal files such as photos, fingerprints, and handwriting are automatically deleted from our servers after 30 days. If your reorder requires one of those files, you'll simply need to upload it again.

If you need help finding a previous order or recreating a piece, call us at 646-933-4722, use our live chat, or email info@aliviadanny.com. We'll be happy to help.

Absolutely. We understand that personalized jewelry can have meaning far beyond the jewelry itself, so if something is lost, we'll do our best to help you recreate it.

If you have an Alivia & Danny account, you can reference your original order and purchase information from your order history, making it easier for our team to identify the piece you previously purchased.

For your privacy, uploaded photos, fingerprints, handwriting, and other personal files are automatically deleted from our servers after 30 days. If the original file is no longer available, simply provide it to us again and we can use it to recreate your jewelry.

If you need help, call us at 646-933-4722, use our live chat, or email info@aliviadanny.com. We'll be happy to help you recreate something that means so much to you.

Because what we make is unique - and we believe it deserves a unique experience from beginning to end.

We're proud that almost all of our jewelry is made and personalized right here in the USA at our Linden, New Jersey factory. When you shop with Alivia & Danny, you're supporting American manufacturing and the real jewelers, designers, production specialists, and craftspeople behind every piece.

We're also incredibly fast, but fast doesn't mean sacrificing quality. Our ability to move quickly comes from having our teams working together under one roof, with orders entering production within minutes and quality controls throughout the process.

And if you need us, you can actually reach us. Call us. Live chat with us. Email us. There are real people here in New Jersey ready to answer your questions and help with your order.

Add in our 30-day return and exchange policy, complimentary 1-year warranty, gift-ready packaging, and incredibly fast production and shipping, and we think you'll notice the Alivia & Danny difference.

Personalized jewelry is different. It represents the people, memories, and moments that matter most to you. We believe buying it should feel just as special as giving it.