Guarantee on Merchandise
After one year from the date of delivery, repairs for damaged items will be evaluated for cost on a case-by-case basis, with applicable shipping charges.
Returns
Alivia & Danny Customer Care
Return & Exchange Policy
We take pride in crafting meaningful jewelry and want you to be completely satisfied with your purchase.
30-Day Return & Exchange Window
Photo Jewelry Warranty and Return Policy
Delivery Issues
Please note that AliviaDanny.com is not responsible for delivery issues or delays caused by shipping carriers or adverse weather conditions once the package has left our facility.
30-Day Return & Exchange Window
We gladly accept returns and exchanges within 30 days of delivery.
To Be Eligible for a Return or Exchange:
The item must be returned within 30 days of the delivery date.
Exchanges
If you are not completely satisfied with your purchase, you may return your item within 30 days for an exchange.
Exchanges may be made for another item of equal or greater value. If the replacement item is of greater value, the customer will be responsible for paying the difference.
Damaged, Defective, or Incorrect Orders
If your item arrives damaged, defective, or if you receive the wrong item, please contact us within 7 days of delivery. We will work quickly to correct the issue at no additional cost to you.
Refunds & Store Credit
Refunds
Items returned within 30 days of delivery are eligible for a full refund to the original form of payment.
Refunds will be processed after the returned item has been received and inspected and will be issued back to the original method of payment.
Store Credit Option
If preferred, customers may choose to receive the full value of their purchase as store credit for a future order instead of a refund.
Store credit may be applied toward any future purchase and does not expire.
How to Start a Return
Please contact our customer service team before returning any item so we can provide return instructions and authorization.
Contact Customer Service
Please contact our customer service team before returning any item.
By placing an order, you acknowledge and agree to the terms of this Return & Exchange Policy.